Bot maintenance is primarily geared towards scheduling and monitoring the bots to ensure that bots continue to execute as scheduled. The focus of the maintenance team is to proactively identify any adverse scenarios and provide a quick fix to any issues that come up. There are three main stages of bot maintenance as they move to production:
This is the first stage of production migration of bots. First few runs of bots are executed under close watch in collaboration with process SMEs. Below are some of the key points about the approach to HyperCare:
Production Support team has the explicit responsibility to make sure that bots are scheduled and monitored in accordance with plan agreed with process SMEs. This ensures proper controls are in place to avoid any unauthorized bots running in production. Production support team is responsible for:
It is inevitable that processes or underlying systems that bots access will go through some change and the bots will need to be updated to make sure that they continue to deliver the business value that they were programmed for. Production support team is equipped to handle these enhancements on a pro-active basis through detailed documentation and hand over meetings.